Q1:Are you a factory or trading company? What is your factory scale and production capacity?
A1:1.We are a direct manufacturer specializing in CNC cutting tools for over 10 years.
2.We have a complete production line including pressing, sintering, grinding and coating. Monthly capacity can meet large batch orders.
Q2:Are your inserts 100% carbide? How to confirm the right insert model for my machine?
A2:1.Yes, all our inserts use ultrafine grain carbide (KM616 KM251D KM255 grade etc.);
2.Please provide machine type, material to cut (steel/stainless/cast iron), working conditions; our engineer will recommend the best model & grade.
Q3:What's your MOQ? How long for production & delivery?
A3:1.Standard MOQ: 10pcs per model,bulk quantity supports better discount.;
2.In stock: ship within 3 days.Bulk order: 5-7 days (standard); custom order: 10-15 days.
Q4:Do you accept OEM/ODM? Can print my logo?
A4:Yes, OEM & ODM welcome, we support customized inserts based on your drawing (2D/3D). Custom logo, packaging, box design available (MOQ apply).
Q5:What quality control do you have?Do you provide test report/certificate?
A5:1.Full inspection: raw material - pressing - sintering - grinding - coating - 100% dimension & hardness test before packing.
2.yes,material report, hardness report, coating report available upon request. We have ISO9001 certified.
Q6:How do you pack the cnc tool ?Shipping methods? To Country how many days?
A6:1.Each tool in plastic box, strong export carton; shockproof & moisture-proof.
2.DHL/FedEx/UPS (7-9days), air freight (7-9 days), sea freight (25-45 days). We can ship to your forwarder.
Q7:What payment terms do you accept?Do you accept Trade Assurance?
A7:1.T/T (30% deposit, balance before shipment), Western Union, PayPal (small order), MIC Trade Assurance.
2.Yes, full support MIIC Trade Assurance for safe & secure order.
Q8:After-Sales & Service
A8:1.Tracking number will be provided after shipment, and we will track the whole logistics until delivery.
2.In case of factory quality issues such as chipping, unqualified dimension or coating peeling, free replacement or refund will be offered.
3.We provide professional cutting parameters, operation guidance and tool life optimization suggestions.